FAQ

You have questions.

We have answers.

FAQ

You have questions.

We have answers.

FAQ

You have questions.

We have answers.

Applying

How do I apply?

Apply at flexiti.com or at any participating Flexiti retailer, in-store or online. Get a decision in moments and, if approved, start shopping right away with your virtual card. Wave Card retailers may vary.

How long does it take to get a decision?

Am I eligible?

Does Flexiti check my credit?

Can I start shopping right away?

What if I'm declined?

Plans, interest & fees

What plans are available?

Plans vary by retailer and can include equal monthly payments, deferred plans and regular credit purchases. Many stores offer 0% interest¹ promotions, subject to plan terms and any fees. Quebec residents must make a minimum monthly payment on deferred plans throughout the promotional period.

What does 0% interest mean?

What fees should I know about?

Where can I see my interest rate?

Payments

How do I access my account online?

New to the portal? Register once at my.flexiti.com/register with your account number. After that, sign in at my.flexiti.com to see your balance, statements and payments.

How do I make a payment?

Will I get payment reminders?

Can I pay off my purchase early?

What happens if I miss a payment?

Where do I see my balance and statements?

Where to shop

Where is Flexiti accepted?

How do I pay with Flexiti at checkout?

Do I need to reapply for each purchase?

Are the same plans available at every retailer?

Can I return something I bought with Flexiti?

Simply Secure™ Payment Protection

What is Simply Secure?

How do I sign up?

Am I eligible?

Is there a waiting period?

I'm self-employed. Am I covered for job loss?

What isn't covered?

When does coverage end?

How do I make a claim?

How do I make a complaint?

Managing my account

How do I register my account?

How do I update my contact information?

Can I request a credit limit increase?

How do I close my account?

The Flexiti information on my credit report looks wrong. What do I do?

Can I get paper statements?

Support

How do I get help with my account?

When is customer service available?

I forgot my password. What do I do?

I haven't received my welcome email. Where is it?

Partners

How quickly can we start offering Flexiti?

How do I contact partner support?

What does it cost us?

Who carries the credit risk?

How do customers apply, and how long does it take?

What kind of marketing support do we get?